At CNS Family Hardware, our priority is to deliver high-quality products that meet our customers’ expectations. However, we understand that sometimes situations may arise where a return is necessary. Therefore, we offer a 30-day return window for all our products. If you are unsatisfied with your purchase, you have the option to return it for a full refund or exchange.
RETURNS:
We accept returns on products. Customers have the right to apply for a return within 30 days after the receipt.
If the item is as described but you want to return product, please e-mail us or Contact Us Page, we will send to you the return address. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with accessories. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
The return shipping cost will be paid by the customer.
We do not charge a restocking fee on returns. Once we received your return, we will issue a refund to you.
REFUNDS:
We will refund or reship your order at no cost in the following cases:
Defective/Damaged/Wrong Item: If you receive an item that is defective or not working as expected, we sincerely apologize for the inconvenience. Please contact us immediately if the item is defective, or damaged or if you receive the wrong item, send us a picture of the item you received, so that we can evaluate the issue and make it right.
Lost in Transit: If your item is lost in transit and does not reach you, we understand the frustration this can cause. Please reach out to us to initiate a return.
Once your returned item(s) is received and inspected, your refund will be processed by the original payment method within 2-3 business days. You will be notified via email when your return has been processed. Be aware that a refund may take up to 7-10 days to appear on your account, depending on your bank or credit card issuer. If more than 15 business days have passed since we’ve approved your return, please contact us at support@cnsfamilyhardware.shop
EXCHANGES (if applicable):
We only replace items if they are defective or damaged or wrong items.
CANCELLATION (if applicable):
After making a purchase, customers have 24 hour to request cancellation. After that date, the order will be shipped.
DAMAGES:
We make every effort to deliver your items to you in perfect condition. Unfortunately, items are sometimes damaged in shipping. We recommend that you inspect all items individually once they arrive so that any damage claims can be made immediately. If your item arrives damaged or with parts missing, you must notify us as soon as possible. We will arrange a prompt replacement of the item. We will also request that you provide photos of any damaged product, along with the product packaging. Please contact our Customer Support and we will be happy to replace the item or send replacement parts as soon as possible. In some instances, it is possible to repair damages and/or defects with replacement parts. When this is the case, we reserve the right to utilize this as a solution.
DEFECTIVE PRODUCTS:
Please keep in mind that defective goods (those with factory defects, missing parts, or other problems originating prior to shipment) are handled differently than damaged goods (which are damaged in shipping). We work closely with our suppliers to ensure that quality production and inspection procedures are in place, but sometimes defects do occur. We work with you to resolve these issues, but you must report any product defect as soon as possible.
WARRANTIES:
All of our manufacturers guarantee their products with a warranty. Please contact us if you have questions regarding specific product warranties. Please note that all new products come with the manufacturer’s warranty. If a product stops working, please contact the manufacturer for technical support or to claim the manufacturer’s warranty.